exchange and return policy

We seek to make clear the characteristics of a work made by hand with natural raw materials so that customers are aware that they will receive a unique piece, which carries within itself ancestral knowledge and life stories, and which will demonstrate the passage of time.

 

We strive for excellence in the quality of our raw materials, our craftsmanship and the carpentry work carried out with care by luthiers in the interior of São Paulo. All this so that you receive a piece that reflects our greatest purpose, the appreciation of artisanal traditions and the artisans behind each one of them.

 

Yankatu pieces are true works of art, useful sculptures made in limited and sometimes unique editions and, therefore, we do not accept returns or exchanges.

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If your work is damaged during transportation, please contact us immediately by email at contato@yankatu.com.br so that we can contact the carrier and help resolve the problem. We will always seek the best solution to ensure that you are satisfied and happy.

Please contact us if you have any questions. Our email is contato@yankatu.com.br , we will be happy to help you.